نوع مقاله : مقاله پژوهشی
نویسندگان
1 دانشیار دانشگاه پیام نور، گروه مدیریت بازرگانی، تهران، ایران
2 دانشجو دکتری دانشگاه علم و فرهنگ، تهران، ایران
چکیده
کلیدواژهها
عنوان مقاله [English]
نویسندگان [English]
With the globalization of the market, companies try to improve their performance by using different processes. The advancement of big data technology has caused marketing companies to store a large amount of data about their customers. Therefore, better understanding of customers by big data information technology and the use of complex statistical software to analyze the needs of tourists has been considered in recent decades. Therefore, the aim of this research is to investigate the use of big data analysis strategy, Internet of Things and artificial intelligence to improve the company's performance. The current research is quantitative in terms of data collection and survey. The statistical population of the research is web-based tourism and travel companies, 384 of whom were selected using Cochran's formula and available. The validity of the research factors was confirmed by experts and Cronbach's alpha was used to confirm the reliability of the research. The findings of the research showed that artificial intelligence and the Internet of Things have a positive and significant effect on the creation of customer knowledge and user knowledge. Also, the creation of customer knowledge, user knowledge of the foreign market has a positive and significant effect on the rational decision making of marketing and the rational decision making of marketing.
کلیدواژهها [English]
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