مرور نظام‌مند پیامدهای مالکیت روان‌شناختی از دیدگاه گردشگران مقصدهای گردشگری شهری

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت بازرگانی، دانشگاه یزد، یزد، ایران.

2 دکتری مدیریت بازرگانی، دانشیار، دانشگاه یزد، یزد، ایران

3 دکتری مدیریت بازرگانی، دانشیار، دانشگاه یزد، یزد، ایران.

10.22034/jtd.2023.383274.2733

چکیده

مالکیت روان‌شناختی به‌مثابهٔ پیش‌بینی‌کنندهٔ مهم نگرش‌ها و رفتارهای افراد پدیدار شده است و در تحقیقات مصرف‌کننده بسیار به آن توجه شده است. بنابراین، هدف این پژوهش واکاوی پیامدهای مالکیت روان‌شناختی گردشگران در مقصد گردشگری شهری است. روش تحقیق فراترکیب است. جامعهٔ آماری این تحقیق شامل مقالات خارجی معتبر و دردسترس پژوهشگر در پایگاه‌های دادهٔ امرالد، ساینس دایرکت و گوگل اسکالر است که بین آن‌ها تعداد 41 مقاله به‌منزلهٔ نمونه انتخاب شدند که مرتبط به موضوع تحقیق بودند. روش نمونه‌گیری هدفمند و روش جمع‌آوری داده‌های تحقیق مطالعه نظام‌مند است. با استفاده از تحلیل کسپ، روایی پژوهش و نیز، با استفاده از ضریب کاپا، پایایی آن ارزیابی و تأیید شد. یافته‌های تحقیق نشان داد که پیامدهای مالکیت روان‌شناختی گردشگران در مقصد گردشگری شهری شامل مشارکت، رفتار شهروندی، ارضای نیازهای اساسی روان‌شناختی، رضایت، تبلیغ، وفاداری، قصد خرید، نگرش و توسعهٔ گردشگری است.

کلیدواژه‌ها

عنوان مقاله [English]

Consequences of Psychological Ownership From The Perspective of Tourists: A Systematic Review

نویسندگان [English]

  • Zohre Farzinfar 1
  • Amir Reza Konjkav Monfared 2
  • Seyed Mohammad Tabatabaei-Nasab 3
1 PhD student in Department of Management Sciences, Yazd University, Yazd, Iran.
2 Associate Professor, Department of Management Sciences, Yazd University, Yazd, Iran .
3 Associate Professor, Department of Management Sciences, Yazd University, Yazd, Iran.
چکیده [English]

Psychological ownership has emerged as an important predictor of people's attitudes and behaviors and has received much attention in consumer research. Therefore, the purpose of this research is to analyze the consequences of the psychological ownership of tourists towards the urban tourism destination. The research method is Meta Synthesis. The statistical population of this research includes valid and available foreign articles to the researcher in the databases of Emerald, Science Direct and Google Scholar, A total of 41 articles were selected as samples that were related to the research topic. The purposive sampling method has been used and the data collection method is a systematic study. The validity of the research was evaluated using CASP analysis and its reliability was confirmed using the kappa coefficient. The research findings showed that the consequences of tourists' psychological ownership towards urban tourism destination include participation, citizenship behavior, fulfilling the basic psychological needs, satisfaction, promotion, loyalty, purchase intention, attitude and tourism development

کلیدواژه‌ها [English]

  • psychological ownership
  • Meta Synthesis
  • tourist
  • tourism destination
  • urban tourism

مراجع

بوستانی، حمیدرضا، دانائی‌فرد، حسن، خائف‌الهی، احمدعلی، دلخواه، جلیل (1397). طراحی و اعتبارسنجی ابعاد مالکیت روان‌شناختی شهروندان به کشور، پایان‌نامهٔ دکتری، دانشگاه تربیت مدرس، تهران.
شیرمحمدی، یزدان و رجبی، جهانگیر (1390). تأثیر ایجاد حس مالکیت روانی فردی و جمعی برند در جوامع برند آنلاین بر رفتار خرید و تبلیغات شفاهی آنلاین (مطالعهٔ موردی: هواپیمایی ماهان). مدیریت نوآوری و استراتژی‌های عملیاتی، 2(4)، 401-419.
فرزین‌فر، زهره، کنجکاو منفرد، امیررضا و طباطبایی نسب، سیدمحمد (1391). تحلیل عوامل مؤثر بر مالکیت روانی در گردشگری شهری با استفاده از رویکرد فراترکیب. مجلهٔ برنامه‌ریزی توسعهٔ شهری و منطقه‌ای، 7(20)، 181-206.
قنبرپور نصرتی، امیر، بای، ناصر، آصفی، احمدعلی و حسینی، محمدحسین (1390). تأثیر تصمیم‌گیری مشارکتی بر رفتار بازخورد جویی با نقش میانجی مالکیت روان‌شناختی (مطالعهٔ موردی: کارشناسان وزارت ورزش و جوانان). فصلنامهٔ مطالعات مدیریت رفتار سازمانی در ورزش، 8(31)، 73-84.
کنجکاو منفرد، امیررضا، ملک‌پور، لیلا و حاجی قاسمی، محمد (1398). نقش قابلیت‌های پویا و دانش مشتری در تأثیرگذاری بر قابلیت‌های مدیریت دانش بر عملکرد (مطالعهٔ موردی: شرکت گاز یزد). مجلهٔ علمی مدیریت استراتژیک دانش سازمانی، 2(5)، 83-118.
گلکاری حق، سینا، طباطبایی نسب، سیدمحمد و رجبی‌پور، علیرضا (1399). بررسی مفهوم مالکیت روانی از دیدگاه خریداران. مجلهٔ مدیریت بازرگانی، 12(2)، 399-421.
Ainsworth, J. (2020). Feelings of ownership and volunteering: Examining psychological ownership as a volunteering motivation for nonprofit service organisations. Journal of Retailing and Consumer Services, 52, 1-8. https://doi.org/10.1016/j.jretconser.2019.101931
Alok, K. (2014). Authentic leadership and psychological ownership: investigation of  interrelations. Leadership & Organization Development Journal, 35(4), 266–285. https://doi.org/10.1108/LODJ-06-2012-0080
Avey, J. B., Avolio, B. J., Crossley, C. D., & Luthans, F. (2009). Psychological ownership: Theoretical extensions, measurement and relation to work outcomes. Journal of Organizational Behavior, 30(2), 173–191. https://doi.org/10.1002/job.583
Bustani, H., Danaifard, H., Khaef Elahi, A. A., & Delkhah, J. (2018). Design and Validation of Dimensions of Citizens' Psychological Ownership of the Country. Phd thesis, Tarbiat Modares University. [In Persian]
Chang, A., Chiang, H. H., Han, T. S., & Taiwan, T. (2012). A multilevel investigation of relationships among brand-centered HRM, brand psychological ownership, brand citizenship behaviors, and customer satisfaction. European Journal of Marketing, 46(5), 626-662. https://doi.org/10.1108/03090561211212458
Chen, C. F., Chen, Y. X., Mu, P. J., & Yu, Y. H. (2020). Beyond adoption of shared bike: A case study on antecedents and consequences of brand attachment in Taiwan. Research in Transportation Business & Management, 40, 1-7. https://doi.org/10.1016/j.rtbm.2020.100574
Dawkins, S., Tian, A. W., Newman, A., & Martin, A. (2017). Psychological ownership: A review and research agenda. Journal of Organizational Behavior, 38(2), 163–183. https://doi.org/10.1002/job.2057
Degbey, W. Y., Rodgers, P., Kromah, M. D., & Weber, Y. (2021). The impact of psychological ownership on employee retention in mergers and acquisitions. Human Resource Management Review, 31(3), 1-16. https://doi.org/10.1016/j.hrmr.2020.100745
Druskat, V. U., & Pescosolido, A. T. (2002). The content of effective teamwork mental models in self-managing teams: ownership, learning and heedful interrelating. Human Relations, 55(3), 283-314. https://doi.org/10.1177/0018726702553001
Fan, H. L., Hou, S. T., & Lin, Y. H. (2019). Flow as a mediator between psychological ownership and employees’ subjective happiness. Journal of Managerial Psychology, 34(7), 445-458. https://doi.org/10.1108/JMP-11-2017-0405
Farzinfar, Z., Konjkav Monfared, A., & Tabatabaee Nasab, S. M. (2022). Analysing the Factors Affecting Psychological Ownership in Urban tourism Using Meta Synthesis Approach. Journal of Urban and Regional Development Planning, 7(20), 181-206. https://doi.org/10.22054/urdp.2022.66718.1419 [in persian]
Felix, R., & Almaguer, J. (2019). Nourish what you own: psychological ownership, materialism and pro-environmental behavioral intentions. Journal of Consumer Marketing, 36(1), 82-91. https://doi.org/10.1108/JCM-10-2017-2417
Ford, D. P., & Staples, S. (2010). Are full and partial knowledge sharing the same? Journal of Knowledge Management, 14(3), 394–409. https://doi.org/10.1108/13673271011050120
Gardner, D. G., Pierce, J. L., & Peng, H. (2021). Social exchange and psychological ownership as complementary pathways from psychological contract fulfillment to  organizational citizenship behaviors. Personnel Review, 50(6), 1479-1494. https://doi.org/10.1108/PR-12-2019-0688
Ghaffari, M., Abasi, A., & konjkav monfared, A. (2018). The Role of Tourist Experience in the Tourism Destination Image of Isfahan. Journal of Tourism and Development, 7(2), 97-112. https://doi.org/10.22034/JTD.2018.69463
Ghanbarpour Nosrati, A., Bai, N., Asefi, A. A., & Hosseini, M. H. (2021). The effect of collaborative decision-making on feedback seeking behavior with the mediating role of psychological ownership (case study: experts from the Ministry of Sport and Youth). Journal of Organizational Behavior Management Studies in Sport, 8(31), 73-84. https://doi.org/10.30473/fmss.2022.60931.2348 [In Persian]
Gineikiene, J., Schlegelmilch, B. B., & Auruskeviciene, V. (2017). “Ours” or “theirs”? Psychological ownership and domestic products preferences. Journal of Business Research, 72, 93-103.
Golkari Hagh, S., Tabatabaee Nasab, S. M., & Rajabipour, A. (2020). Reviewing the concept of psychological ownership from the perspective of buyers. Journal of Business Management, 12(2), 399-421. https://doi.org/10.22059/JIBM.2019.283154.3534 [In Persian]
Hameed, Z., Khan, I. U., Sheikh, Z., Islam, T., Rasheed, M. I., & Naeem, R. M. (2019). Organizational justice and knowledge sharing behavior: The role of psychological ownership and perceived organizational support. Personnel Review, 48(3), 748-773. https://doi.org10.1108/PR-07-2017-0217
Han, K., & Kim, A. (2018). Differential impact of short-term and longterm group incentives. Employee Relations, 40(3), 549-564. https://doi.org/10.1108/ER-10-2016-0202
Henssen, B., Voordeckers, W., Lambrechts, F., & Oiranen, M. (2014). The CEO autonomy–stewardship behavior relationship in family firms: The mediating role of psychological ownership. Journal of Family Business Strategy, 5(3), 312-322. https://doi.org/10.1016/j.jfbs.2014.01.012
Huo, W., Cai, Z., Luo, J., Men, C., & Jia, R. (2016). Antecedents and intervention mechanisms: a multi-level study of R & D team’s knowledge hiding behavior. Journal of Knowledge Management, 20(5), 1-26. https://doi.org/DOI:10.1108/JKM-11-2015-0451
Joo, J. (2018). Mediating Role of Psychological Ownership between Customer Participation and Loyalty in the Third Place. Journal of Distribution Science, 16(3), 5-12.  https://doi.org/0.15722/jds.16.3.201803.5
Konjkav Monfared, A. R., Malekpour, L., & Haji Ghasemi, M. (2019). The Role of Dynamic Capabilities and Customer Knowledge in Affecting Knowledge Management Capabilities on Performance (Case Study: The Gas Company of Yazd). Scientific Journal of Strategic Management of Organizational Knowledge, 2(5), 83-118. https://doi.org/20.1001.1.26454262.1398.2.2.3.8 [in Persian]
Kou, Y., & Powpaka, S. (2020). Pseudo-ownership advertising appeal creates brand psychological ownership: the role of self-construal and customer type. Journal of Product & Brand Management, 30(2), 215-230. https://doi.org:10.1108/JPBM-08-2019-2527
 
Kumar, J. (2019). How psychological ownership stimulates participation in online brand communities? The moderating role of member type. Journal of Business Research, 105, 243–257. https://doi.org/10.1016/j.jbusres.2019.08.019
Kumar, J. K., & Nayak, J. (2019a). Understanding the participation of passive members in online brand communities through the lens of psychological ownership theory. Electronic Commerce Research and Applications, 36, 1-9. https://doi.org/10.1016/j.elerap.2019.100859
Kumar, J., & Nayak, J. K. (2019b). Exploring destination psychological ownership among tourists: Antecedents and outcomes. Journal of Hospitality and Tourism Management, 39, 30-39. https://doi.org/0.1016/j.jhtm.2019.01.006
Kumar, V., & Kaushal, V. (2021). Perceived brand authenticity and social exclusion as drivers of psychological brand ownership. Journal of Retailing and Consumer Services, 61, 1-10. https://doi.org/10.1016/j.jretconser.2021.102579
Kuo, H. M., Su, J. Y., Wang, C. H., Kiatsakared, P., & Chen, K. Y. (2021). Place Attachment and Environmentally Responsible Behavior: The Mediating Role of Destination Psychological Ownership. Sustainability, 13, 1-16. https://doi.org/10.3390/su13126809
Lee, J., & Suh, A. (2015). How do virtual community members develop psychological ownership and what are the effects of psychological ownership in virtual communities? Computers in Human Behavior, 45, 382–391. https://doi.org/10.1016/j.chb.2014.12.002
Lee, H., Yang, S. B., & Koo, C. (2019). Exploring the effect of Airbnb hosts' attachment and psychological ownership in the sharing economy. Tourism Management, 70, 284–294. https://doi.org/10.1016/j.tourman.2018.08.017
Li, D., & Atkinson, L. (2020). The role of psychological ownership in consumer happiness. Journal of Consumer Marketing, 37(6), 629–638. https://doi.org/10.1108/JCM-09-2019-3420
Li, S., Wei, M., Qu, H., & Qiu, S. (2020). How does self-image congruity affect tourists’ environmentally responsible behavior? Journal of Sustainable, 28, 2156–2174. [CrossRef] https://doi.org/10.1080/09669582.2020.1800717
Li, S., Qu, H., & Wei, M. (2021). Antecedents and consequences of hotel customers’ psychological ownership. International Journal of Hospitality Management, 93, 1-9. https:/doi.org/10.1016/j.ijhm.2020.102773
Lin, M., Ling, Q., Luo, Z., & Wu, X. (2019). Why does empowering leadership occur and matter? A multilevel study of Chinese hotels. Tourism Management Perspectives, 32, 1-11. https://doi.org/10.1016/j.tmp.2019.100556
Liu, F., Chow, I. H. S., Xiao, D., & Huang, M. (2017). Cross-level effects of HRM bundle on employee well-being and job performance: The mediating role of psychological ownership. Chinese Management Studies, 11(3), 520-537. https://doi.org/10.1108/CMS-03-2017-0065
Liu, Y., Qu, Z., Meng, Z., & Kou, Y. (2021). Environmentally responsible behavior of residents in tourist destinations: the mediating role of psychological ownership. Journal of Sustainable Tourism, 30(4), 807-823. https://doi/10.1080/09669582.2021.1891238
Mao, J. Y., Quan, J., Chiang, J. T. J., & Qing, T. (2020). Bright side of narcissism: elevated ownership and initiative. Nankai Business Review International, 12(1), 21-41. https://doi.org/10.1108/NBRI-11-2019-0057
Peck, J., & Shu, S. B. (2018). Psychological Ownership And Consumer Behavior. Cham, Switzerland: Springer. https://doi.org/10.1007/978-3-319-77158-8
Peng, H. (2013). Why and when do people hide knowledge? Journal of Knowledge Management, 17(3), 398-415.  https://doi.org/10.1108/JKM-12-2012-0380
Peng, H., & Pierce, J. (2015). Job- and organization-based psychological ownership: relationship and outcomes. Journal of Managerial Psychology, 30(2), 151-168. https://doi.org/10.1108/JMP-07-2012-0201
Pierce, J. L., Kostova, T., & Dirks, K. T. (2001). Toward a theory of psychological ownership in organizations. Academy of Management Review, 26(2), 298–310. https://doi.org/10.2307/259124
Pierce, J. L., Jussila, I., & Cummings, A. (2009). Psychological ownership within the job design context: Revision of the job characteristics model. Journal of Organizational Behavior, 30(4), 477-496. https://doi.org/10.1002/job.550
Pittino, D., Barroso Martínez, A., Chirico, F., & Sanguino Galván, R. (2017). Psychological ownership, knowledge sharing and entrepreneurial orientation in family firms: The moderating role of governance heterogeneity. Journal of Business Research, 84, 312-326. https://doi.org/10.1016/j.jbusres.2017.08.014
Qu, Z., Cao, X., Ge, H., & Liu, Y. (2021). How does national image affect tourists’ civilized tourism behavior? The mediating role of psychological ownership. Journal of Hospitality and Tourism Management, 47, 468–475. https://doi.org/10.1016/j.jbusres.2017.08.014
Ramos, H. M., Man, W. T. Y., Mustafa, M., & Ng, Z. Z. (2014). Psychological ownership in small family firms: Family and non-family employees’ work attitudes and behaviours. Journal of Family Business Strategy, 5(3), 300–311. https://doi.org/10.1016/j.jfbs.2014.04.001
Saeida Ardakani, S., Konjkav Monfared, A. R., Hakkaki, S. M., & Rezaee Dolatabadi, H. (2013). Identifying the Factors Affecting the Development of Individual Innovation. Journal of Technology Development Management, 1(2), 135-155. https://doi.org/ 10.22104/JTDM.2013.36
Sandelowski, M., & Barroso, J. (2007). Handbook for synthesizing qualitative research. New York and London: Springer.
Sembada, A. (2017). The two sides of empowering consumers to co-design innovations. Journal of Services Marketing, 32(1), 8-18. https://doi.org/10.1108/JSM-02-2017-0062
Shirmohammadi, Y., & Rajabi, J. (2021). The effect of creating a sense of individual and collective psychological ownership of the brand in online brand communities on buying behavior and online word-of-mouth advertising (case study: Mahan Airlines). Innovation Management and Operational Strategies, 2(4), 401-419. https://doi.org/10.22105/imos.2021.293172.1131 [in persian]
Sieger, P., Bernhard, F., & Frey, U. (2011). Affective ommitment and job satisfaction among non-family employees: Investigating the roles of justice perceptions and psychological ownership. Journal of Family Business Strategy, 2, 78–89. https://doi.org/10.1016/j.jfbs.2011.03.003
Sembada, A. (2017). The two sides of empowering consumers to co-design innovations. Journal of Services Marketing, 32(1), 8-18. https://doi.org/10.1108/JSM-02-2017-0062
Wang, X., Abdelhamid, M., & Sanders, G. L. (2021). Exploring the effects of psychological ownership, gaming motivations, and primary/secondary control on online game addiction. Decision Support Systems, 144, 1-14. https://doi.org/10.2139/ssrn.3775217
Xiong, L., So, K. K. F., Wu, L., & King, C. (2019). Speaking up because it’s my brand: Examining employee brand psychological ownership and voice behavior in hospitality organizations. International Journal of Hospitality Management, 83, 274–282. https://doi.org/10.1016/j.ijhm.2018.11.006
Xu, T., & Lv, Z. (2018). HPWS and unethical pro-organizational behavior: a moderated mediation model. Journal of Managerial Psychology, 33(3), 265-278. https://doi.org/10.1108/JMP-12-2017-0457
Yim, J. S. C. (2021). When a place is psychologically claimed: The shifting effect of psychological ownership on residents’  support and prevention of local tourism. Journal of Outdoor Recreation and Tourism, 35, 1-10. https://doi.org/10.1016/j.jort.2021.100408
Yoon, S. K., Kim, J. H., Park, J. E., Kim, C. J., & Song, J. H. (2020). Creativity and knowledge creation: the moderated mediating effect of perceived organizational support on psychological ownership. European Journal of Training and Development, 44(6/7), 743-760. https://doi.org/10.1108/EJTD-10-2019-0182
Zhang, H., & Xu, H. (2019). Impact of destination psychological ownership on residents’“ place citizenship behavior”. Journal of Destination Marketing & Management, 14, 1-14. https://doi.org/10.1016/j.jdmm.2019.100391
Zhu, H., Zhang, P., Han, X., & Huang, T. (2018). Family involvement in management in private businesses and the effect on professional managers’ psychological ownership. Nankai Business Review International, 9(2), 225-243. https://doi.org/10.1108/NBRI-08-2017-0043

فایل ها

هم رسانی

ارجاع به این مقاله

آمار