پروین، نیما، فانی، علیاصغر، داناییفرد، حسن و نیری, شهرزاد (1401). گونهشناسی روایتهای خطمشی دولت ایران در مواجهه با بیماری ناشی از ویروس کرونا. مدیریت دولتی، 14(1)، 53-73. https://doi.org/10.22059/jipa.2021.314981.2864
حسنپور، محمود، شاهی، طاهره و ارژنگمهر، داود (1399). الگوی ساختاری مدیریت بحران برای بخش عرضه گردشگری ایران؛ نمونه موردی: بحران شیوع ویروس کووید- 19. مطالعات مدیریت گردشگری، 15(ویژهنامه کرونا)، 59-89. https://doi.org/10.22054/tms.2020.53917.2367
رضاقلیزاده، بهنام (1389). مروری بر اثرات رسانهها بر گردشگری. پژوهشهای ارتباطی، 17(64)، 159- 185. https://doi.org/10.22082/cr.2010.23806
هندرسون، جان سی (1393). مدیریت بحران در صنعت گردشگری. مترجم محمدرضا گوهری. تهران: مهکامه.
یاوری گهر، فاطمه و منصوری مؤید، فرشته (1396). مدیریت بحران در صنعت گردشگری. مطالعات مدیریت گردشگری، 12(40)، 21-40. https://doi.org/10.22054/tms.2018.15614.1439
Alfonso, G. H., & Suzanne, S. (2008). Crisis communications management on the web: how internet‐based technologies are changing the way public relations professionals handle business crises. Journal of contingencies and crisis management, 16(3), 143-153. . DOI: https://doi.org/10.1111/j.1468-5973.2008.00543.x
CCTV News. (2020, April 6). China chronicles COVID-19 epidemic and promotes international cooperation of epidemic prevention and control. Retrieved from https://weibo.com/ttarticle/p/show?id=2309404490786833039443#_0. https://doi.org/10.1080/13683500.2020.1763269
Chemli, S., Toanoglou, M., & Valeri, M. (2022). The impact of Covid-19 media coverage on tourist's awareness for future travelling. Current Issues in Tourism, 25(2), 179-186. https://doi.org/10.1080/13683500.2020.1846502
Chen, H., Huang, X., & Li, Z. (2020). A content analysis of Chinese news coverage on COVID-19 and tourism. Current Issues in Tourism, 25(2), 198-205. https://doi.org/10.1080/13683500.2020.1763269.
Chevtaeva, E., & Guillet, B. D. (2021). A review of communication trends due to the pandemic: perspective from airlines. Anatolia, 32(1), 168-171. https://doi.org/10.1080/13032917.2020.1851094
Coombs, T., & Holladay, S. (2014). How publics react to crisis communication efforts. Comparing crisis response reactions across sub-arenas. Journal of Communication Management, 18(1), 40-57. https://doi.org/10.1108/JCOM-03-2013-001540–57. 10.1108/JCOM-03-2013-0015.
Coombs, W. T., & Holladay, S. J. (2009). Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions. Public relations review, 35(1), 1-6. https://doi.org/10.1016/j.pubrev.2008.09.011.
Farasatkhah, M. (2015). Qualitative research method in social sciences with emphasis on "grounded theory" (GTM). Aware Agah publications. [in Persian].
Font, X., Garay, L., & Jones, S. (2016). Sustainability motivations and practices in small tourism enterprises in European protected areas. Journal of Cleaner production, 137, 1439-1448. https://doi.org/10.1016/j.jclepro.2014.01.071.
Godovykh, M., Ridderstaat, J., Baker, C., & Fyall, A. (2021). Covid-19 and tourism: analyzing the effects of covid-19 statistics and media coverage on attitudes toward tourism. Forecasting, 3(4), 870-883. https://doi.org/10.3390/forecast3040053.
Gonzalez-Herrero, A., & Smith, S. (2010). Crisis Communications Management 2.0: Organizational Principles to Manage Crisis in an Online World. Organization Development Journal, 28(1).
Hagen, L., Keller, T., Neely, S., DePaula, N., & Robert-Cooperman, C. (2017). Crisis communications in the age of social media: A network analysis of zika-related tweets. Social Science Computer Review, 36(5), 523-5410894439317721985, in press. https://doi.org/10.1177/0894439317721985.
Hassan Pour, M., Shahi, T., & Arjang Mehr, D. (2020). Structural Model of Crisis Management for Iran's Tourism Supply Sector; Case Study: COVID – 19 Pandemic. Tourism Management Studies, 15(0), 59-89. https://doi.org/10.22054/tms.2020.53917.2367 [In Persian]
Henderson, J. C. (2014). Crisis Management in the Tourism Industry. Translated by Mohammad Reza Gohari [in persian].
Kala, D. (2021). ‘Thank you, God. You saved us'-examining tourists’ intention to visit religious destinations in the post COVID. Current Issues in Tourism, 24(22), 3127-3133.
Laws, E., & Prideaux, B. (2005). Tourism crises: Management responses and theoretical insight. Routledge. https://doi.org/10.4324/9780203819821
Lee, J. (2001). A grounded theory: integration and internalization in ERP adoption and use. The University of Nebraska-Lincoln. https://www.proquest.com/openview/4a9bc06daa4be0cceb4b4846716c1ed0/1?pq-origsite=gscholar&cbl=18750&diss=y
Matiza, T., & Kruger, M. (2021). Ceding to their fears: A taxonomic analysis of the heterogeneity in COVID-19 associated perceived risk and intended travel behaviour. Tourism Recreation Research, 46(2), 158-174.
Mladenović, D., Rrustemi, V., & Mogaji, E. (2022). Using COVID-19 vaccination as a resilience strategy for the tourism sector–evidence from Serbia. Current Issues in Tourism, 25(7), 1021-1025. https://doi.org/10.1080/13683500.2021.2018407.
Nilashi, M., Asadi, S., Minaei-Bidgoli, B., Abumalloh, R. A., Samad, S., Ghabban, F., & Ahani, A. (2021). Recommendation agents and information sharing through social media for coronavirus outbreak. Telematics and Informatics, 61, 101597. https://doi.org/10.1016/j.tele.2021.101597.
Nova, H. A., Rahmanto, A. N., & Sudarmo, S. (2021). The Tourism Sector Government Crisis Communication at the Beginning of the Covid-19 Pandemic: Strategies for Utilizing Instagram Social Media. International Journal of Multicultural and Multireligious Understanding, 8(12), 274-284. http://dx.doi.org/10.18415/ijmmu.v8i12.3198.
Novelli, M., Burgess, L. G., Jones, A., & Ritchie, B. W. (2018). ‘No Ebola … still doomed’ – The Ebola-induced tourism crisis. Annals of Tourism Research, 70, 76–87. https://doi.org/10.1016/j.annals.2018.03.006.
Obembe, D., Kolade, O., Obembe, F., Owoseni, A., & Mafimisebi, O. (2021). Covid-19 and the tourism industry: An early stage sentiment analysis of the impact of social media and stakeholder communication. International Journal of Information Management Data Insights, 1(2), 100040. https://doi.org/10.1016/j.jjimei.2021.100040.
Paris, C. M., & Rubin, S. (2013). Backpacking, social media, and crises: A discussion of online social convergence. In L. Cantoni & Z Xiang (Eds.), Information and communication technologies in tourism 2013 (pp. 207–217). Berlin: Springer. https://doi.org/10.1016/j.jjimei.2021.100040.
Parvin, N., Fani, A. A., Danaeefard, H., & Nayyeri, S. (2022). The Typology of Iranian Government Policy Narratives in Confronting with the Coronavirus Disease 2019 (COVID-19). Journal of Public Administration, 14(1), 53-73. https://doi.org/10.22059/jipa.2021.314981.2864 [In Persian]
Pforr, C., & Hosie, P. J. (2008). Crisis management in tourism: Preparing for recovery. Journal of Travel & Tourism Marketing, 23(2-4), 249–264. https://doi.org/10.1300/J073v23n02_19.
Rezagholizadeh, B. (2010). A Review of Media impacts on Tourism. Communication Research, 17(64), 159-185. https://doi.org/10.22082/cr.2010.23806 [In Persian]
Ritchie, B. W., & Jiang, Y. (2019). A review of research on tourism risk, crisis and disaster management: Launching the annals of tourism research curated collection on tourism risk, crisis and disaster management. Annals of Tourism Research, 79, 102812. https://doi.org/10.1016/j.annals.2019.102812
Ritchie, B. W., Bentley, G., Koruth, T., & Wang, J. (2011). Proactive crisis planning: lessons for the accommodation industry. Scandinavian Journal of Hospitality and Tourism, 11(3), 367-386. https://doi.org/10.1080/15022250.2011.600591
Salem, I. E., Elkhwesky, Z., & Ramkissoon, H. (2022). A content analysis for government’s and hotels’ response to COVID-19 pandemic in Egypt. Tourism and Hospitality Research, 22(1), 42-59. https://doi.org/10.1177/14673584211002614
Schmidt, A., Ivanova, A., & Schäfer, M. S. (2013). Media attention for climate change around the world: A comparative analysis of newspaper coverage in 27 countries. Global Environmental Change, 23(5), 1233–1248. https://doi.org/10. 1016/j.gloenvcha.2013.07.020
Schwitzer, G., Mudur, G., Henry, D., Wilson, A., Goozner, M., Simbra, M., Sweet, M., & Baverstock, K. A. (2005). What are the roles and responsibilities of the media in disseminating health information?. PLoS Medicine, 2(7), e215. https://doi.org/10.1371/journal.pmed.0020215
Scott, N., Laws, E., & Prideaux, B. (2008). Tourism crises and marketing recovery strategies. Journal of Travel & Tourism Marketing, 23(2-4), 1–13. https://doi.org/10.1300/J073v23n02_01
Seyfi, S., Rastegar, R., Rasoolimanesh, S. M., & Hall, C. M. (2021). A framework for understanding media exposure and post-COVID-19 travel intentions. Tourism Recreation Research, 48(2), 305–3101-6. https://doi.org/10.1080/02508281.2021.1949545
Stepchenkova, S., & Eales, J. S. (2011). Destination image as quantified media messages: The effect of news on tourism demand. Journal of Travel Research, 50(2), 198–212. https://doi.org/10.1177/0047287510362780
Stewart, M. C., & Wilson, B. G. (2016). The dynamic role of social media during hurricane #sandy: An introduction of the STREMII model to weather the storm of the crisis lifecycle. Computers in Human Behavior, 54, 639–646. https://doi.org/10.1016/j.chb.2015.07.009
Thirumaran, K., Mohammadi, Z., Pourabedin, Z., Azzali, S., & Sim, K. (2021). COVID-19 in Singapore and New Zealand: Newspaper portrayal, crisis management. Tourism Management Perspectives, 38, 100812. https://doi.org/10.1016/j.tmp.2021.100812
World Tourism Organization (UNWTO) UNWTO. (2020, January 31). UNWTO statement on the novel coronavirus outbreak. Retrieved from https://unwto.org/ unwto-statement-on-the-novel-coronavirus-outbreak.
World Tourism Organization (UNWTO). (2020). World Tourism Barometer, May 2020 – Special focus on the impact of COVID-19. UNWTO, Madrid. https://doi.org/10.18111/9789284421817.
Yavari Gohar, F., Mansouri Moayed, F. (2017). Tourism Crisis Management. Tourism Management Studies, 12(40), 21-40. https://doi.org/10.22054/tms.2018.15614.1439 [In Persian]
Yu, M., Li, Z., Yu, Z., He, J., & Zhou, J. (2020). Communication related health crisis on social media: A case of COVID-19 outbreak. Current Issues in Tourism, 24(19), 2699-2705. (ahead-of-print), 1–7. https://doi.org/10.1080/13683500.2020.1752632
Zhai, X., Luo, Q., & Wang, L. (2020). Why tourists engage in online collective actions in times of crisis: Exploring the role of group relative relative deprivation. Journal of destination marketing & management, 16, 100414. https://doi.org/10.1016/j.jdmm.2020.100414.
Zhan, H., Zheng, C., Zhang, X., Yang, M., Zhang, L., & Jia, X. (2021). Chinese college students' stress and anxiety levels under COVID-19. Frontiers in psychiatry, 12, 615390.
Zheng, D. (2021). Profiling tourists’ fear, resilience, and protective behaviors toward Post-Pandemic Travel. Travel and Tourism Research Association: Advancing Tourism Research Globally, 79.