عنوان مقاله [English]
Today, despite the intense competition that exists in the restaurant industry, it is inevitable to adopt marketing innovations for customer satisfaction. Most companies are looking for interactive, words of mouth and internet-based advices from their customers to improve their brand equity. Therefore, in this research, according to the importance of marketing innovation and the role that customer satisfaction can have on oral and online advice, we seek to create and improve brand equity in the restaurant industry. The population of this research is customers of Kashan's restaurants who were selected by cluster sampling of 185 people and distributed among them. Structural Equation Modeling (SEM) with partial least squares (PLS) was used for data analysis. The results of the test of hypothesises showed that marketing innovation has a positive and significant effect on the interactions of oral and online advice. Also, customer satisfaction has been able to play a moderator role in the relationship between marketing innovation and interactions with the oral and the Internet. Also, the results showed that oral and online advice interactions had a positive and significant effect on brand equity. The other results of this research confirm the role of the mediator of oral marketing and internet marketing in the relationship between marketing innovation and brand equity.